Bank Holiday Cover


NHS England request for pharmacy opening hours for April 2019 Public/Bank Holidays

Please read the NHS England letter below and notify them using the form of your opening hours for the upcoming Easter Public/Bank Holidays.

Please note: This is JUST for the April 2019 dates at this stage. NHS E will circulate a similar request for the May/August Bank holidays in a few weeks times.

NHS E must have responses by no later than 22nd Feb 2019.

2019 Easter (Apr only) Letter Re Intention to open

2019 Easter (Apr only) Bank Holiday Form for completion

Please return to england.pharmacyreturns@nhs.net by 22/02/2019
Please include your Contractor (ODS) Code within the subject of the email.

If you are not sure if you have been directed to open, you can access the direction rotas below:


If you are open on a bank holiday please ensure that staff on duty have access to all IT systems and shared mailboxes necessary to deliver the appropriate services for example: ETP, PURMS, NUMSAS and any other services that you offer.

Please also share the applicable sections of the pharmacy rota on your social media pages.

For those pharmacies who have been directed to open, please use the claim form on PharmOutcomes and only claim the directed 1 or 2 hour period agreed by NHS England even if you have chosen to open for hours in excess of the direction.

If you are closed on the Bank Holiday dates, you must notify your patients of the nearest pharmacies open to your pharmacy on the said Bank holiday dates by completing the below template and placing it in your window or a position where it can be viewed by the public.

Please also make sure that your opening hours are correct on NHS UK website (formerly NHS Choices).

Pharmacies will need to create a ‘Public holiday and other special day’ entry on their NHS website profile.

If the pharmacy doesn’t add bank holiday opening times, the NHS website will default to their normal opening hours. If you are advertising incorrect opening hours to patients and the public, you will be non-compliant with the Quality Points gateway criteria.

Contractors should not validate their opening times information if they have not entered the above bank holiday opening times information. Failure to do this will result in failing this gateway criterion unless their opening hours for the bank holidays are the same as their normal opening hours for those days.

Pharmacy Opening Notification Template


NHS England Directions to Open

For those pharmacies who have been directed to open, please use the new claim form on PharmOutcomes. Pharmacies will be accredited to use the form on PO prior to each bank holiday.

Paper claims will no longer be accepted                                                                                             

Please click the following links to ensure you are opening as directed by NHS England for the bank holidays in 2017-2020:

Pharmacy Bank Holiday Arrangements 2017-Easter 2020 Withernsea
Pharmacy Bank Holiday Arrangements 2017-Easter 2020 Beverley v2
Pharmacy Bank Holiday Arrangements 2017-Easter 2020 Bridlington
Pharmacy Bank Holiday Arrangements 2017-Easter 2020 Goole
Pharmacy Bank Holiday Arrangements 2017-Easter 2020 Hull
Pharmacy Bank Holiday Arrangements 2017-Easter 2020 NEL