New Medicine Service


The New Medicine Service (NMS) provides support for people with long-term conditions newly prescribed a medicine to help improve medicines adherence; it is initially focused on particular patient groups and conditions. The New Medicine NMS was implemented as a time-limited service commissioned until March 2013; it would continue beyond this time if all parties agreed that the service had provided demonstrable value to the NHS.

In March 2013 NHS England agreed to extend the service for a further six months. This meant that community pharmacies could continue to recruit new patients to the service up until September 30th 2013 and would receive payment for these patients even where the service is completed in October or November 2013.

Further information, resources and the new process on how to submit data to the NHS BSA can be found on the PSNC website: click here

Good Practice examples for MUR/NMS success we found in the Humber Area

  • Team need to understand why we do services and their role in this.
  • Team need to consistently identify eligible patients when labelling.
  • Team need to be confident and ‘keep it simple’ when engaging patients.
  • Need to have robust system for paperwork e.g. 1-31 file for NMS or electronic e.g. Proscript.
  • Need to have regular days/times set aside to ring patients.
  • For MURs the pharmacist needs to be engaged and manage their time effectively.
  • Operational platform needs to be efficient to allow pharmacist time for consultation.
  • Pharmacist and Team need to make services a focus.
  • Closest pharmacy to surgery e.g. Health centres provides more opportunity for sign ups.
  • Low evidence of GP referrals and support. One example, in some areas any issues at intervention are referred directly to the Practice Pharmacist and new Rx for alternative is issued same day.