Bank Holiday Cover

Pharmacy Bank Holiday Arrangements – Expressions of Interests May 2020 – April 2023

NHS England are making arrangements to put in place a pharmacy rota to cover bank holidays for the period of May 2020 – April 2023.

Please read the letter to pharmacies below and express your interest to NHS England by Friday 15th February 2019 as requested:

Notification Letter 11Jan2019

EOI Form

If you are open on a bank holiday please ensure that staff on duty have access to all IT systems and shared mailboxes necessary to deliver the appropriate services for example: ETP, PURMS, NUMSAS and any other services that you offer.

Please also share the applicable sections of the pharmacy rota on your social media pages.

For those pharmacies who have been directed to open, please use the claim form on PharmOutcomes and only claim the directed 1 or 2 hour period agreed by NHS England even if you have chosen to open for hours in excess of the direction.

If you are closed on the Bank Holiday dates, you must notify your patients of the nearest pharmacies open to your pharmacy on the said Bank holiday dates by completing the below template and placing it in your window or a position where it can be viewed by the public.

Please also make sure that your opening hours are correct on NHS UK website (formerly NHS Choices).

Pharmacies will need to create a ‘Public holiday and other special day’ entry on their NHS website profile.

If the pharmacy doesn’t add bank holiday opening times, the NHS website will default to their normal opening hours. If you are advertising incorrect opening hours to patients and the public, you will be non-compliant with the Quality Points gateway criteria.

Contractors should not validate their opening times information if they have not entered the above bank holiday opening times information. Failure to do this will result in failing this gateway criterion unless their opening hours for the bank holidays are the same as their normal opening hours for those days.

Pharmacy Opening Notification Template

NHS England Directions to Open

For those pharmacies who have been directed to open, please use the new claim form on PharmOutcomes. Pharmacies will be accredited to use the form on PO prior to each bank holiday.

Paper claims will no longer be accepted                                                                                                   

Please click the following links to ensure you are opening as directed by NHS England for the bank holidays in 2018-2020: