Clinical Governance


Clinical Governance

Schedule 4 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 set out the ‘Terms of Service of NHS pharmacists in four parts.  Part 2 are the Essential services, Part 3 are the Hours of opening provisions, and Part 4 set out the other terms of service, which includes Clinical Governance.  Adherence with the clinical governance requirements is thus a part of the terms of service.

The clinical governance requirements of the community pharmacy contractual framework (CPCF) cover a range of quality related issues detailed below, help and support for which can be found on the PSNC website: click here

  • Guidance for pharmacy contractors
  • Audit
  • Chaperone policy
  • Clinical governance lead
  • Complaints procedures
  • Confidentiality
  • CPPQ (patient satisfaction survey)
  • Patient safety incident reporting
  • Practice leaflets
  • Patient safety incident reporting
  • Raising concerns (Whistle-blowing)