Annual Complaints report

Summary of complaints form to assist in the preparation of the annual report

Each pharmacy contractor must prepare an annual report for each year, ending 31 March.

To assist pharmacies, PSNC has prepared a template summary of complaints, which can be used as an index of complaints as they are received and closed. All the information necessary to produce the annual report can then be collated from this summary at the end of each year.

Click here to visit the PSNC Website. The Summary of Complaints form can by found under the heading Annual Reports

The pharmacy contractor must send a copy of its annual report to the local NHS Team as soon as reasonably practicable after the end of the year to which the report relates.

Please contact:

Jeanette Dove

NHS England Yorkshire and Humber

Unit 3 Alpha Court

Monks Cross


YO32 9WN

Tel: 01138 251907